How does your delivery service work?
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we use a combination of couriers and Royal Mail to deliver goods all over the world.
We choose the carrier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel and your location - for example Royal Mail offer a faster service to UK Highlands and Islands but a courier offers next day delivery and more comprehensive tracking / delivery information for UK mainland deliveries.
We suggest you have your order delivered to a work address rather than a home address as a signature will be required. Goods are typically delivered between 9am and 5pm.
To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS (Text) and or E-mail.
Providing the item(s) ordered are in stock, we aim to pick/pack/despatch your order within 48 hours of receiving it (excluding weekends).
Mainland UK orders are shipped on a next-day service.
Orders to UK highlands and Islands are shipped using Royal Mail on a 2 to 3 day service depending on location.
European orders are shipped via courier. Delivery takes between 2 and 6 days depending on location.
Worldwide / international orders are shipped via UPS or an equivalent service. Delivery timings vary by country and will be confirmed. If you have any delviery questions please don’t hesitate to contact us before ordering.
BFPO deliveries. Please contact us if you would like your order shipping to a BFPO location.
Collection in Person. You are very welcome arrange collection from our home by the water in Poole at Lake Yard. Just give us a call first on 01202 338600.
Is my order on it’s way?
You'll receive a confirmation email from our courier once your order is on its way, including the expected delivery date and time.
If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a confirmation email and/or text.
Make sure you check the expected delivery date on your email before contacting us about your order.
What happens if I’m not in when my order arrives?
Someone needs to be in when your parcel is due to be delivered as the carrier will need a signature. If you aren’t present they may leave a card confirming they have either left it with a neighbour, left it in a safe place, when they will try to redeliver or give you details of how to collect it.
If you gave us your work address, please be aware the delivery is made to the place not the person.
Can I amend my delivery address?
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.