Terms & Conditions

Registered Company Information

Registered Company: Elliot Brown Ltd
Registered in: England & Wales

Registered Address: Towngate House, 2-8 Parkstone Road, Poole, BH15 2PW
Registered Company Number: 8226045
VAT Number: 157 1607 11

Definitions

In these conditions the following terms shall have the following meaning: "The Company" means Elliot Brown Limited. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer. Payment Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method at dispatch of the product or if you have placed a pre-order, we will need to take payment 30 days after your order otherwise the pre-authorisation will lapse. We use SagePay’s secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfill your order.

Claims

Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Elliot Brown within seven working days of delivery. Elliot Brown shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Elliot Brown, promptly return any of the goods subject to any claim and any packing materials securely packaged to Elliot Brown for examination.

Liability

  • If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Elliot Brown shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
  • If the Customer establishes that any of the goods are defective Elliot Brown shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
  • In no circumstances shall the liability of Elliot Brown to the Customer under this condition exceed the invoice value of the goods.

Product Specifications

Elliot Brown reserve the right to alter specifications to those stated on the website. The Customer's statutory rights will not be affected